What you'll be doing

• Manage and coordinate the operations of multiple retail sites within your assigned region, ensuring consistent delivery of excellent customer service and operational excellence

• Lead and develop a team of Operation, providing coaching, training and support to drive continuous improvement

• Analyse site-level performance data to identify opportunities for growth and optimization, and implement effective strategies to drive sales and profitability

• Ensure seamless integration and alignment across the business

• Collaborate with the Regional Director to develop and execute the regional expansion plan, identifying new site opportunities and contributing to the decision-making process

• Champion a positive, customer-centric culture across your region, fostering team engagement and delivering an exceptional brand experience

What we're looking for

• Significant experience (8+ years) in a multi-site Restaurant dining, retail,or hospitality management role, with a proven track record of driving operational excellence and business growth

• Strong commercial acumen and analytical skills, with the ability to interpret data and use insights to inform strategic decision-making

• Excellent people management and leadership capabilities, with the ability to inspire, motivate and develop high-performing teams

• Thorough understanding of retail operations, including inventory management, supply chain, customer service and P&L management

• Effective communication and interpersonal skills, with the ability to build strong relationships with both internal and external stakeholders

• A tertiary qualification in a relevant field (e.g. business, management, hospitality) is desirable